Help
Talk to a person
A question before you start, a hand getting your products in, or something that does not look right. A person reads every message.
The quickest way to reach a person. It opens a chat on your phone with a short message you can change before sending.
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+256 783 204 665Call us on the same number
- Monday to Saturday, 8:00 to 20:00When someone is here to answer
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Write to usA person replies by email, usually within one working day.
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Already on Shelfie?Sign in. The same account works in the phone app.
Where most shops start
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Open your shop
Sign up with your email, name the shop and pick its kind.
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Get your products in
Type them in or import a CSV or Excel file.
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Set up the printer
Pair a Bluetooth printer with the phone, or print from the computer.
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Add your staff
A login and a role for each person.
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Selling offline
What works with no network, and how it catches up.
Quick answers
Every question is on the questions page.
I forgot my password.
On the sign-in page choose Forgot password. A code comes to your account’s email.
How do I add another phone?
Install the app and sign in with the person’s own login. Your plan sets how many phones can sell at once.
Can you help me import my products?
Yes. Send us your list on WhatsApp or by email and ask.