Offline
The network drops. The sale doesn’t.
The data bundle runs out, the power goes, the network is weak in the market. Shelfie was built for that: the phone saves every record first and catches up by itself.
What the phone does with no network
Nearly everything you do in the shop.
- Selling, with cash, mobile money, card or credit, and receipts to print or share.
- Receiving deliveries and counting stock.
- Customers and debts, credit limits included.
- Looking things up: prices, what is on the shelf, who owes what.
When the network comes back
The phone sends what it saved, in order, and fetches what the other phones did.
- Nothing is typed twice and nothing is sent twice.
- A finished sale is never refused. If stock went below zero meanwhile, the sale is flagged so somebody checks the shelf.
- Each phone has its own receipt numbers, so two phones selling at once never clash.
The web till, offline
On a computer, the owner can switch on offline selling. The till page and the product list are then kept on the computer, and sales made with no network wait there until it is back.
- Cash and mobile money work offline, up to two payments per sale.
- Credit, card and bank payments, promotions and items with no set price need the connection.
- The same sync as the phone: never refused, never recorded twice.
What needs a connection
A few things live on our servers and wait for the network.
- Reports are worked out on the server.
- Other phones’ sales appear once both phones have synced.
- Adding staff logins, paying for your plan and PDF receipts.
If the phone is lost
Synced records are safe on our servers. On a computer, open Team and set a new password for whoever used the phone: every phone signed in with the old one is signed out. Set a PIN in the app on every shop phone, so a phone left on the counter asks for it.
Questions about offline
More on the questions page.
How long can the phone stay offline?
As long as you need. The records wait on the phone until it finds a network. Sync as soon as you can, so the other phones and the reports catch up.